Customer satisfaction survey
Quality and customer satisfaction are essential to improving the performance of your organisation. You can map out your customers’ satisfaction levels or a certain customer satisfaction element with a customer satisfaction survey. You can then make conclusions based on the data you gather from this exercise and use this as the basis for optimising customer satisfaction.
Your customer satisfaction survey with Spilter
You should conduct customer satisfaction surveys on a regular basis, because your customers’ needs are constantly changing. Spilter can assist you with this task by providing effective survey software so that you can conduct the customer satisfaction survey. It is easy to create a survey and you can add your own logo. The e-mail message that you will send to your customer will include a unique link. This link will take the customer directly to the online survey. During the customer satisfaction survey, you can keep an eye on the status online. A report will also be generated for you with analyses and graphs at the touch of a button.
A customer satisfaction survey with Spilter means:
Easy to create an online survey
You can add your own logo
Surveys can be distributed via the Spilter server
A unique link in the e-mail takes the survey recipient directly to the online survey
The e-mail can be personalised for each recipient prior to distribution
Participants take the survey online and they do not need to install any software on their computer
Surveys can be set up in partial or fully anonymous mode
You can keep an eye on the status online
Spilter has unlimited options to create groups for more in-depth analyses
There is an option to ask registration questions (for example: are you a man/woman, what department do you work in, etc.). These registration questions can be re-used for more in-depth analyses (for example: do men have a different opinion on this subject than women?).
Many types of questions can be used
Duplicate responses to open-ended questions can be easily removed
Responses can be exported to Excel for further analysis
Spilter registers who has and has not responded so that reminders and thank you e-mails can be sent.
A report with all analyses and graphs will be generated at the touch of a button
Spilter supports all web browsers